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FAQs

Do you offer coupons?
Yes! The best way to be notified of a coupon or special promotions is to sign up for our ePromotions. Once you enter your email address, you can manage which notifications you’d like to receive.

Can we combine orders for free shipping?
Single orders of in-stock items totaling $750 or more and shipping to one destination within the contiguous U.S. are eligible for free shipping. Multiple orders with a total combined shipping of $750 or more are not eligible for free shipping, even if they are shipping to the same address. Items specifically marked as truck (item numbers ending in T) or direct-from-our-manufacturer shipments (item numbers ending in M) are also ineligible for free shipping.

What is the best way to place an order?
We have many options – the choice is yours! You can order 24/7 via:
Phone: 800-233-0290. To speak to a representative, please call during business hours, M-F 8:30 a.m.-5:00 p.m. ET.
Fax: 717-299-6754
Mail: Our mailing address is 451 Richardson Drive, Lancaster, PA 17603.
Online: you’re already here! Please visit our Quick Order page if you have your product ID numbers ready to go.

How do I place an online order?
You can shop online by browsing and adding items to your cart, or, if you have your catalog handy, simply enter the product number in our Quick Order function, and the item will automatically be placed in your cart. Shipping and any additional applicable taxes will be calculated prior to checkout.

Do I have to register online to order?
You can order without creating an account. However, by creating an account, you can create and save a Wish List, and your ship to and bill to information will be saved so you don't have to enter it every time you order! Also, by registering now, any online orders you place will be tracked internally, then in the near future (Our new website is still under construction!) you will be able to view them under your account information.

What if I forgot my password?
Simply click on the orange Account button to be taken to our registration page. On the right-hand side, under Returning Customer, click the “Forgot password?” link, and an email will be sent to you with instructions for resetting your password.

What forms of payment do you accept?
We currently accept school purchase orders, personal or school checks or credit cards: Mastercard, Visa, American Express and Discover. We also accept Electronic Fund Transfers (EFTs) and Automatic Check Handling (ACH) with the appropriate forms. Please contact our Customer Service Department for more information. We are unable to set up individual accounts.

How do I know that my credit card information is secure?
All on-line transactions are conducted through a secure connection that has been verified and authenticated by Equifax®.

What is your privacy policy?
We will not rent or sell any information about you to any organization or individual outside of Calloway House, Inc. You have our word.

Can I place an order and have it sent to someone else?
Yes, simply change the shipping address. Please note that addresses outside the contiguous U.S. (AK, HI, U.S. territories, AFO, FPO) will incur extra handling charges.

Do you ship outside of the U.S.?
Currently, we only ship to addresses within the U.S., including U.S. territories and AFO/FPO addresses. For shipments outside of the contiguous U.S., please add shipping plus an additional handling fee of $20. Please view our Shipping Policies page for more information.

Will I be notified of price changes?
Prices are subject to change due to unforeseen supplier increases or typographical errors. We will notify you regarding any significant price changes prior to processing your order. The content of this Website at times may contain errors or inaccuracies and may not be complete or current. We make every effort to avoid these oversights, and we apologize for any inconvenience this may cause you.

Do you offer gift cards?
We’re sorry, but at this time, gift cards are not available.

Do you guarantee your products?
We stand behind every product we sell. Manufacturer warranties, which can be anywhere from 90 days to a lifetime, take precedence. In those cases, we will work with you to replace your item should it meet the guidelines of the warranty. If a product is not guaranteed by the manufacturer, please contact our Customer Service department, and we’ll be glad to help. Your satisfaction is our number-one priority!

Is there a restocking fee for returned items?
For in-stock items, we do not charge a restocking fee. If you are unsatisfied with a product for any reason, simply return it to us within 30 days of purchase. For non-stock items, restocking fees are at the discretion of our manufacturer. Please view our Returns page for our full return policy.

Do you accept bids?
Yes, for all formal bids/RFPs/RFQs, please email bids@callowayhouse.com. For informal quotes, please contact our Customer Service Department: service@callowayhouse.com.